bg44 Privacy Policy — Your Data, Your Rights

Introduction

bg44 ("we", "us", "the Platform") operates the online gaming platform available at bg44.club. In the course of providing our services to players in Bangladesh, we collect and process certain personal data about you. We take our responsibilities in respect of your personal data seriously and are committed to handling it in a transparent, secure, and lawful manner consistent with applicable data protection principles.

This Privacy Policy applies to all personal data collected through the bg44 website, mobile platform, account registration process, customer support interactions, and any promotional or marketing communications. By registering an account or using the bg44 platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

Your Privacy at a Glance

Data Controller Information

The data controller responsible for your personal data collected through the bg44 platform is bg44, the operator of the gaming site at bg44.club. For all data-related enquiries, corrections, access requests, or deletion requests, please contact us using the details below.

Personal Data We Collect

bg44 collects personal data from you directly (information you provide when registering, depositing, or contacting support) and automatically (information generated by your use of the platform). The categories of personal data we collect include, but are not limited to, the following.

• Identity and contact data: your full name, date of birth, mobile phone number, and email address as provided during account registration. This data is required to open and maintain a bg44 account and to verify that you meet the minimum age requirement of 21 years.
• Financial and payment data: your bKash, Nagad, Rocket, or Upay mobile wallet number or bank account details as used for deposits and withdrawals, records of individual transactions including amounts, timestamps, and method used, and any KYC documentation provided to verify your payment method or identity.
• Gaming activity data: records of all bets placed, games played, game outcomes, session duration, wagering history, bonus claims and usage, and any other activity conducted on the bg44 platform through your account. This data is used for account management, fraud detection, regulatory compliance, and to improve the gaming experience.
• Technical and device data: your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, pages viewed on the bg44 site, session duration, and cookies or similar tracking technologies placed on your device. This data is used to ensure the platform functions correctly on your device, to detect fraud or abuse, and to improve the platform.
• Communications data: records of any messages, emails, or chat conversations between you and the bg44 customer support team, including the content of those communications and any attachments provided. Communications are retained to assist with dispute resolution and to improve the quality of our support service.

How We Use Your Personal Data

bg44 processes your personal data only for specific, legitimate, and clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes described in this Privacy Policy. The primary purposes for which bg44 uses your personal data are as follows.

• Account creation and management: to register your bg44 account, verify your identity and age, maintain your account details in accurate and up-to-date form, process your login credentials securely, and communicate with you regarding your account status, verification requests, or any changes to our services.
• Payment processing: to process deposits made via bKash, Nagad, Rocket, Upay, or bank transfer; to process withdrawal requests to your registered payment method; to maintain a complete and accurate financial record of all transactions on your account; and to investigate and resolve any payment disputes or discrepancies.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and any other activity that breaches the bg44 Terms and Conditions or applicable law. bg44 may use automated tools to flag unusual account behaviour for manual review by our security team.
• Regulatory compliance: to comply with applicable anti-money laundering (AML) obligations, KYC requirements, and any other legal or regulatory obligations to which bg44 is subject in the markets where it operates. This may include retaining transaction records for the minimum period required by applicable law.
• Customer support: to respond to your enquiries, resolve complaints and disputes, process requests relating to your account (including account closure and data access requests), and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Service improvement and personalisation: to analyse aggregated and anonymised usage data to understand how players interact with the bg44 platform, identify areas for improvement, and where you have opted in to receive marketing communications, to send you relevant promotional offers and bonus notifications aligned with your gaming preferences.

Legal Basis for Processing Your Data

bg44 processes your personal data on one or more of the following legal bases, depending on the specific purpose and context of the processing activity.

• Contractual necessity: processing that is necessary to perform the contract between you and bg44 — specifically, to create and maintain your player account, process your deposits and withdrawals, credit bonuses, and deliver the gaming services you have requested. Without this processing, bg44 cannot provide its services to you.
• Legal obligation: processing that is necessary for bg44 to comply with applicable legal and regulatory obligations, including AML obligations, KYC verification requirements, and any mandatory record-keeping obligations imposed by applicable law in the Bangladesh market.
• Legitimate interests: processing carried out to pursue the legitimate interests of bg44 where those interests are not overridden by your fundamental rights and interests. This includes fraud detection and prevention, platform security monitoring, responsible gaming enforcement, and analysis of anonymised usage data to improve the bg44 service.
• Consent: processing carried out on the basis of your freely given, specific, and informed consent — in particular, the sending of optional marketing communications and promotional offers. Where we process your data on the basis of consent, you have the right to withdraw that consent at any time by contacting bg44 support or by using the unsubscribe option in any marketing email.

Sharing Your Personal Data

bg44 does not sell, rent, or trade your personal data to any third party. However, in the course of operating the bg44 platform, we may share certain personal data with carefully selected third parties who provide services that are necessary to operate or improve the platform. All such third parties are contractually bound to handle your data in accordance with applicable data protection standards and may only use your data for the specific purpose for which it was shared.

• Payment processing partners: bg44 shares transaction data (including mobile wallet numbers, transaction amounts, and reference numbers) with the mobile financial service providers used to process your deposits and withdrawals — specifically bKash, Nagad, Rocket, and Upay. This sharing is strictly necessary to execute the financial transaction you have requested.
• Game content and platform providers: bg44 uses third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others to deliver the game content available on the platform. These providers may receive limited technical data (such as session tokens and game round identifiers) necessary to deliver the game session to your device. They do not receive your full identity data or payment details.
• Legal and regulatory authorities: bg44 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other competent authorities where required to do so by applicable law or pursuant to a valid legal order. bg44 will notify you of any such disclosure where it is legally perm itted to do so.
• Fraud prevention and identity verification services: bg44 may share limited identity data with third-party KYC and fraud prevention service providers for the purpose of verifying your identity and detecting fraudulent account activity. Such providers are bound by strict data processing agreements and are not permitted to use your data for any other purpose.

Payment Data and Financial Information

bg44 handles all financial and payment data with the highest level of care. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, the relevant transaction data is transmitted over an SSL-encrypted connection. bg44 stores only the minimum financial data necessary to maintain an accurate transaction history for your account, to process future withdrawals to the correct payment method, and to comply with applicable financial record-keeping obligations.

bg44 does not store full mobile wallet PINs, bank account passwords, or any authentication credentials associated with your external payment accounts. If you are ever asked to share such credentials with a bg44 representative, this is not a legitimate bg44 communication and should be reported to [email protected] immediately.

Cookies and Tracking Technologies

bg44 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the user experience. Cookies are small text files stored on your device by your browser. By using the bg44 platform, you consent to the use of cookies as described in this section. The types of cookies bg44 uses are as follows.

• Strictly necessary cookies: these cookies are essential to the operation of the bg44 platform and cannot be disabled. They are used to maintain your login session, remember your language preference, process your deposits and withdrawals securely, and protect the platform from cross-site request forgery and other security threats.
• Analytics and performance cookies: these cookies collect anonymised information about how visitors use the bg44 platform — for example, which pages are visited most frequently, how long sessions last, and which features generate the most engagement. This data is used in aggregate form to improve the platform and is not linked to your personal identity.
• Functional cookies: these cookies remember your preferences and personalisation settings on the bg44 platform, such as your selected language, game lobby filter preferences, and notification settings. Disabling functional cookies may reduce the quality of your experience on the platform but will not prevent you from accessing core gaming features.

Data Retention

bg44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy. The retention period applicable to different categories of data varies depending on the nature of the data and the legal obligations to which bg44 is subject. As a general principle, bg44 applies the following retention framework.

Account data and gaming history are retained for the duration of your active account relationship with bg44, plus a minimum period of five years following account closure, to comply with applicable AML and financial record-keeping obligations. Transaction records are retained for the same minimum period. Communications data is retained for a minimum of three years following the closure of the matter to which they relate, or for the duration of any ongoing dispute. Where a legal hold is placed on data in connection with litigation or a regulatory investigation, that data will be retained until the hold is lifted regardless of the standard retention period.

Data Security

bg44 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Sockets Layer) encryption on all data transmission between your device and the bg44 platform; encrypted storage of sensitive account data including passwords (which are hashed and salted and are never stored in plain text); strict access controls limiting data access to authorised bg44 personnel with a specific business need; regular security assessments and monitoring of the bg44 platform for vulnerabilities; and multi-factor authentication options for your bg44 account.

While bg44 implements robust security measures, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bg44 will notify affected players promptly and will take all reasonable steps to contain and remediate the breach. You can help protect your account by choosing a strong, unique password, keeping your login credentials confidential, and logging out of your bg44 account when using a shared device.

Your Data Rights

As a player on the bg44 platform, you have a number of rights in respect of the personal data that bg44 holds about you. bg44 is committed to facilitating the exercise of these rights promptly and without undue difficulty. To exercise any of the rights listed below, please contact the bg44 support team at [email protected]. bg44 will respond to all data rights requests within a reasonable period.

• Right of access: you have the right to request a copy of the personal data that bg44 holds about you, together with information about the purposes for which it is processed, the categories of data held, the recipients to whom it has been disclosed, and the expected retention period. bg44 will provide this information in a clear and accessible format.
• Right to rectification: you have the right to request the correction of any personal data held by bg44 that is inaccurate, incomplete, or out of date. If you identify an error in your account information, please contact [email protected] and bg44 will correct the relevant data promptly.
• Right to erasure: you have the right to request the deletion of your personal data held by bg44 in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that bg44 may be required by applicable law to retain certain categories of data (particularly financial and AML-related records) for a minimum period even after your account is closed.
• Right to restriction of processing: you have the right to request that bg44 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing based on legitimate interests and the assessment of that objection is pending.
• Right to data portability: where bg44 processes your personal data on the basis of your consent or contractual necessity, and the processing is carried out by automated means, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another service provider where this is technically feasible.
• Right to object: you have the right to object at any time to bg44's processing of your personal data where that processing is based on bg44's legitimate interests. You also have the right to object at any time to the processing of your personal data for direct marketing purposes. If you object to direct marketing, bg44 will cease processing your data for that purpose immediately.

To exercise any of your data rights, please email [email protected] with the subject line "Data Rights Request" and a description of your request. bg44 will acknowledge your request within 48 hours and will fulfil it within a reasonable period. bg44 may need to verify your identity before processing your request to protect against fraudulent data access attempts.

Children's Privacy

The bg44 platform is strictly intended for adults aged 21 and above. bg44 does not knowingly collect personal data from any individual under the age of 21. If bg44 becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will delete that data as promptly as possible and close the associated account. If you are a parent or guardian and believe that a minor has registered an account with bg44 or provided personal data to bg44, please contact [email protected] immediately so that we can investigate and take appropriate action.

Changes to This Privacy Policy

bg44 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, bg44 will endeavour to notify registered players via a notification displayed on the platform or via the email address registered to their account. The revised Privacy Policy will take effect from the date it is published on the bg44 website. Your continued use of the bg44 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes to the Privacy Policy, you should cease using the bg44 platform and may request account closure by contacting support.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which bg44 processes your personal data, please contact the bg44 support team. bg44 takes all privacy enquiries seriously and will respond within one Bangladesh Standard Time (BST, UTC+6) business day. For data rights requests specifically, please include "Data Rights Request" in the subject line of your email.

You can reach the bg44 privacy team by email at: [email protected]